Client

India’s first listed and state-of-the-art commodity derivatives exchange that facilitates online trading of commodity derivatives transactions, thereby providing a platform for price discovery and risk management. The Exchange, which started operations in November 2003, operates under the regulatory framework of Securities and Exchange Board of India (SEBI). It is India’s first exchange to offer commodity options contracts. The Exchange has an extensive national reach, with its presence in around 1056 cities and towns across India.

Need

To reduce operational issues, incident service requests and achieve network stability

Challenge

No proactive monitoring or advisory service with the customer leading to operational issues and service incidents

Solution

• Proactively provided the customer with:
  • Ongoing Design support
  • Ongoing Software support
  • Security Advisory support
• Conducted quarterly operational reviews with the client
• Engagement also included:
  • Software bug scrubbing
  • Providing relevant software update recommendations for devices

Outcome

Engagement resulted in the reduction of operational issues/service incidents by 85% and improving network stability