Break-fix and Day 2 Support

Covers the operate phase of the network lifecycle that focuses on 24/7 maintenance, management and repair services.

Designed to continually improve your network operational efficiency, reliability and availability
Personalized network-level support
Multi-vendor device support
Onsite visits and support as the technical escalation point for complex network problems
Direct access to clients’ available business operations information to aid in resolving network issues more quickly and efficiently than basic technical support can
Coordinate with OEM TAC teams to solve the requests and, if appropriate, generate a root-cause analysis
Assess the effects of the issues on the business, define a solution that limits the network disruption, and assist clients’ network operations staff in implementing the appropriate solution for the network

Reduced revenue-impacting downtime through faster resolution by experts
Minimize operations inefficiencies by reducing redundant efforts to resolve similar issues
Help increase productivity, efficiency, and proficiency of IT staff and overall business.